At VintageHavana.shop, customer satisfaction is our top priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns Eligibility
You may request a return if:
- The item was received damaged, defective, or incorrect.
- The item is unused, unworn, and in its original packaging with all tags attached.
- The return request is submitted within 14 days of delivery.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Items that show signs of wear, washing, or damage caused by the customer
- Items without original packaging or tags
- Gift cards (if applicable)
How to Request a Return
To initiate a return, please contact our customer support team:
📧 Email: [email protected]
Please include:
- Your order number
- The email address used for the order
- A brief explanation and photos (if the item is damaged or incorrect)
Our team will respond with return instructions within 24 business hours.
Do not send items back without authorization, as unauthorized returns may not be processed.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service.
- VintageHavana.shop is not responsible for lost or damaged return shipments.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing time may take 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you need a different size or color, please contact us to confirm availability. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as quickly as possible.
Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions regarding this policy, please contact us:
📧 Email: [email protected]
Thank you for shopping with VintageHavana.shop.