At VintageHavana.shop, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Destinations
We offer worldwide shipping to many countries. Shipping availability and delivery times may vary depending on your location.
If your country is not available at checkout, please contact our customer support team.
Shipping Time Estimates
Estimated delivery times (after order processing):
- United States: 5–12 business days
- Canada: 7–15 business days
- Europe: 7–18 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: 10–25 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.
Occasional free shipping promotions may be offered.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
Tracking updates may take 24–72 hours to appear in the carrier’s system.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes imposed by your local government. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Incorrect Address
Please ensure that your shipping address is accurate at checkout.
VintageHavana.shop is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.
Lost or Delayed Packages
If your tracking information shows no updates for an extended period or your package appears lost, please contact us. We will work with the carrier to assist you.
VintageHavana.shop is not responsible for delays caused by shipping carriers, customs inspections, or unforeseen circumstances.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and item so we can assist you promptly.
Contact Us
If you have any questions regarding our shipping policy, please contact us:
📧 Email: [email protected]
Thank you for shopping with VintageHavana.shop.